HelloThe Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing a white circle with a green checkmark and green outline. I think the Finder Extension is confused. Is there a way to reset the Finder Extension so the icons show correctly without changing the Online Only or Available Offline settings that I have for my files/folders? I do not want to change the statuses of my files/folders, I just want the icons to indicate the statuses correctly. Thank you.Mac 10.14.6Dropbox 152.4.4880

Hello,I find the new Icon Setup useless. I suggest to bring it back as it was before the Update.I think the most important thing is to be able to know if there's a SYNCHED LOCAL File in a Folder, that is eaten your Local HD Space.So the Grey Icon was super useful before the Icons Update. It showed that there were no SYNCHED file in the Folder. Now the Grey Icon shows me if there ìs at least one Online-only file in the folder, but olso if there anything else (Synched full green, or Half green file in the folder). It's Basically useless... because the important thing is to know if there's some file left that weight on Local HD. The best solution was that GREY Icon tells me that there is NO LOCAL SYNCHED file in the folder, so I know that the files inside that folder is Only on CLOUD, since the most important thind is managind and knowing witha a glance if there's some Local file in a folder.Now I dont know at first glance if I have some local file in every folders... i have to open all the folders and look inside. Thant's vary bad Update.Is there any chance to make it back as it was the Synch system?Thank you

I though it was an issue but I realised it's a weird change to DB icon definitions. Earlier the white circle with a green outline and green checkmark meant a folder contains files that are both Online Only files and Available Offline. Now it signifies that a file or folder has been opened by double-clicking, or through a third-party application, and synced. That means we no longer have an icon that indicates a folder contains mixed sync status files but we do have Two icons that show a file is available and synced. Not a fan of this change. 💤

Walter Jay Greg-DB Nancy sukrith Lusil tagging you all because I've seen you respond on other threads recently. Can we get someone at Dropbox to please respond on this thread? We all care about the Dropbox product—we are such devoted users we are taking the time to engage and interact here, in the hopes it can make a difference for a product we all use daily and clearly care about. This icon change has been truly debilitating to day to day Dropbox usage, and to our work as a result. Can we please get a response from someone at Dropbox? Seeing this thread continue on for so long, and the impact this issue has caused, without Dropbox responding to it directly has been really disheartening. From each of your responses on other threads I can tell that you all clearly care about helping people. Thank you for that. I know we all greatly appreciate the help you and all the Dropboxers offer on these forums. I'm asking that someone please respond here now, even if you don't have all the answers yet. It would really go a long way just to know that this is something Dropbox has taken note of.

Here's the latest reply from Dropbox: Dear customer, Are you an idiot? The new system could not be simpler. A green icon means A, B, C, or D. And sometimes E. A gray icon means F, G, or H. Except when it means I. (Please see attached schedule of icons for additional details.) A white icon means J, K, L, or M. Basically, it's for folders that are a mixture of online and offline. Except sometimes white icons are arbitrarily attached to individual files. This means either that the file itself is a mixture of online and offline, or that it was synced using a different means than a file with a green icon. If you synced your file over Wifi, it will appear green; if you used LAN, then it will be white. (This may vary depending on your OS, so please see attached schedule.) Like I said, the system is staggeringly simple, and you are a pathetic dolt for not understanding it. If you were smarter, you would like the new system. To follow up with customer service, please navigate our nonexistent customer service page. Sincerely,Dropbox

Since Dropbox changed the meaning/usage of the selective sync icons, Dropbox has been impossibly more difficult to use on a day to day basis. The previous and vastly superior selective sync icons were so perfect—at a quick glance you knew if a folder was fully online only, fully offline, or a mixture of both. It gave you all the information you needed, at a glance, and made freeing up space on your drive a breeze. It was so elegant in it's simplicity. The recent change though, has been such a huge step backward. Now you can no longer see at a glance if a folder contains a mixture of "offline" and "online" files; forcing you to dig into it's contents and look at every inclosed file individually. Sadly, this change has given so many diehard users no other option but to consider having to find alternatives to Dropbox. Please either: 1) Bring back the old and far superior selective sync icon system, or2) Create a 4th icon that denotes if a folder has a mixture of "online only" and "offline" files

Syncing icons on the files in the Dropbox folder have changed

163 Replies

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cindy t.3
Collaborator | Level 9
4 years ago
Even if Googledrive or onedrive or the others don't have as good of an icon system as Dropbox USED to have, their customer service can't be any worse!
cindy t.3
Collaborator | Level 9
4 years ago
Just got a great (insert eyeroll) from support: If it is of any help at all, even for the time being, if you know that a folder contains both online-only and local files, you could rename the folder to something like: [Actual name of the folder] (mixed).

Apparently nobody in support actually uses Dropbox in the real world.
leandrosilva
Collaborator | Level 10
4 years ago
Indeed cindy t.3 that temporary "solution" from the support doesn't deserve any comment/consideration.
arigoldfilms
Collaborator | Level 10
4 years ago
Kafka-level “solution”
arigoldfilms
Collaborator | Level 10
4 years ago
This is a very serious problem with the latest dropbox, and customer service told us to upvote this thread below so that the engineers know that many people find it unacceptable:
https://www.dropboxforum.com/t5/Dropbox-ideas/Can-we-have-the-old-syncing-icons-back/idc-p/617671#M75619

About the idea and comment and spread the word, thank you.
cindy t.3
Collaborator | Level 9
4 years ago
They've now made sure I know how to end my subscription to Dropbox. That sounds like they have no intention of giving us us the old icon system back. Very disappointed. This seems like such an easy thing - just go back to what was working before!
jackprest
Helpful | Level 5
4 years ago
Hey I keep trying to up vote this and every time I come back to the thread it says I haven't voted for it?
jackprest
Helpful | Level 5
4 years ago
Hey Guys,

Although I 100% support rollback of this feature I did find a small workflow thing that can help find those unwanted local files now hidden it "online-only" cloud icon folders.

If you right click on a folder on a cloud icon folder and it offers the dropdown menu option to "make online only" there are offline files somewhere in that folder structure. This option will disappear if its actually all online only.

It still sucks but at least if you have deep file structures there is a way to see at a higher level where local files are hiding. Like the previous system did... really well...
mathiaschoo
Explorer | Level 4
4 years ago
Please REVERT to the old system.
rusdom
Collaborator | Level 9
4 years ago
jackprest Thanks for sharing that. Agree it's not the ideal solution but at least it offers some kind of workaround. And at this point, I'll take whatever workaround I can get!

(And to be clear, the "ideal" solution would indeed be just going back to the previous, far superior icon system)

Thanks again for sharing!

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Syncing icons on the files in the Dropbox folder have changed

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