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Forum Discussion
Syncing icons on the files in the Dropbox folder have changed
Hello
The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing a white circle with a green checkmark and green outline. I think the Finder Extension is confused. Is there a way to reset the Finder Extension so the icons show correctly without changing the Online Only or Available Offline settings that I have for my files/folders? I do not want to change the statuses of my files/folders, I just want the icons to indicate the statuses correctly. Thank you.
Mac 10.14.6
Dropbox 152.4.4880
163 Replies
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Just voicing my support for what rusdom requested above. There must be a large number of users like me afflicted by this problem and regularly checking this thread in the hopes of a meaningful response.
Walter Jay Greg-DB Nancy sukrith Lusil tagging you all because I've seen you respond on other threads recently. Can we get someone at Dropbox to please respond on this thread? We all care about the Dropbox product—we are such devoted users we are taking the time to engage and interact here, in the hopes it can make a difference for a product we all use daily and clearly care about. This icon change has been truly debilitating to day to day Dropbox usage, and to our work as a result. Can we please get a response from someone at Dropbox?
Seeing this thread continue on for so long, and the impact this issue has caused, without Dropbox responding to it directly has been really disheartening. From each of your responses on other threads I can tell that you all clearly care about helping people. Thank you for that. I know we all greatly appreciate the help you and all the Dropboxers offer on these forums. I'm asking that someone please respond here now, even if you don't have all the answers yet. It would really go a long way just to know that this is something Dropbox has taken note of.
Hannah Megan tagging you since you've replied on this thread previously. Can we get someone at Dropbox to please respond on this thread? We all care about the Dropbox product—we are such devoted users we are taking the time to engage and interact here, in the hopes it can make a difference for a product we all use daily and clearly care about. This icon change has been truly debilitating to day to day Dropbox usage, and to our work as a result. Can we please get a response from someone at Dropbox?
No one from the support department has been able or will be able to explain the reason for this downgrade (there isn't a "proper" reason, just some generic answers). Btw, if the service provided is getting worse... shouldn't the prices for its users decrease accordingly (instead of the opposite)?
"The changes were made in an attempt to give a consistent experience..."
They are not wrong, after these changes Dropbox experience has been consistently bad.
- After weeks of escalating this to the highest possible level i can, here is the response i get:
“Hi Michael,
Thank you for contacting Dropbox. My name is Sheldon. I am a specialist from the Advanced support team at Dropbox, and I'll be helping you today.
From my understanding, you are enquiring into the recent sync icon changes. I will be happy to look into this for you.
The changes were made in an attempt to give a consistent experience for users across Mac and Windows.
These decisions are made based on a number of factors and on a company level and as such I am unable to provide a more in depth explanation.
However I will certainly pass on the feedback you have provided regarding these changes, and I apologies that it has not been a positive experience for you.
If you need any further assistance, please let me know.
Regards,
Sheldon
Dropbox Advanced Support“
I’m convinced Apple or Google or Microsoft had leverage / paid them out to weaken their product, in favour of their services. As posted earlier in one of these forums, I'm in the process of moving my content off dropbox before my dropbox subscription renews next month. (A very slow process, but I'm switching to sync and it seems to work ok, altho it has its own quirks. But it runs better in a lot of ways.)
In the process, I've discovered that dropbox seems to have changed how the icons are working. At least, my version is now behaving differently yet again.
Now folders have a green check for synced and available locally, a cloud for all files in the cloud, and NOTHING for folders with a mix of cloud and local files. It's a bit confusing, because my first thought is "hasn't that folder synced yet?" Has anyone else seen this?
(It makes me certain that no one in charge at dropbox is actually a heavy user of their program!)
Mantas212 Yeah, it looks like they redirected the Idea page to the Community post. Not sure what that means.
DropBox really needs to put out a statement explaining why this icon change was done and what they can do to remedy it.
For what it's worth the DropBox CEO is on Twitter - Drew Houston @drewhouston. Maybe if enough people complain directly to him he'll get the picture.
arigoldfilms Is it just me, or is there no option to VOTE? Seems to me this thread type changed from "Dropbox-ideas" to "Ask the community" where there is no VOTE option. I remember voting for this change earlier, now I came back to copy the link and share it with my colleagues but it's different.
Link people post so others would go and vote:
Link I get redirected to:
Is it just me, or is there no option to VOTE? Seems to me this thread type changed from "Dropbox-ideas" to "Ask the community" where there is no VOTE option. I remember voting for this change earlier, now I came back to copy the link and share it with my colleagues but it's different.
Link people post so others would go and vote:
Link I get redirected to:
