HelloThe Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing a white circle with a green checkmark and green outline. I think the Finder Extension is confused. Is there a way to reset the Finder Extension so the icons show correctly without changing the Online Only or Available Offline settings that I have for my files/folders? I do not want to change the statuses of my files/folders, I just want the icons to indicate the statuses correctly. Thank you.Mac 10.14.6Dropbox 152.4.4880

Hello,I find the new Icon Setup useless. I suggest to bring it back as it was before the Update.I think the most important thing is to be able to know if there's a SYNCHED LOCAL File in a Folder, that is eaten your Local HD Space.So the Grey Icon was super useful before the Icons Update. It showed that there were no SYNCHED file in the Folder. Now the Grey Icon shows me if there ìs at least one Online-only file in the folder, but olso if there anything else (Synched full green, or Half green file in the folder). It's Basically useless... because the important thing is to know if there's some file left that weight on Local HD. The best solution was that GREY Icon tells me that there is NO LOCAL SYNCHED file in the folder, so I know that the files inside that folder is Only on CLOUD, since the most important thind is managind and knowing witha a glance if there's some Local file in a folder.Now I dont know at first glance if I have some local file in every folders... i have to open all the folders and look inside. Thant's vary bad Update.Is there any chance to make it back as it was the Synch system?Thank you

I though it was an issue but I realised it's a weird change to DB icon definitions. Earlier the white circle with a green outline and green checkmark meant a folder contains files that are both Online Only files and Available Offline. Now it signifies that a file or folder has been opened by double-clicking, or through a third-party application, and synced. That means we no longer have an icon that indicates a folder contains mixed sync status files but we do have Two icons that show a file is available and synced. Not a fan of this change. 💤

Walter Jay Greg-DB Nancy sukrith Lusil tagging you all because I've seen you respond on other threads recently. Can we get someone at Dropbox to please respond on this thread? We all care about the Dropbox product—we are such devoted users we are taking the time to engage and interact here, in the hopes it can make a difference for a product we all use daily and clearly care about. This icon change has been truly debilitating to day to day Dropbox usage, and to our work as a result. Can we please get a response from someone at Dropbox? Seeing this thread continue on for so long, and the impact this issue has caused, without Dropbox responding to it directly has been really disheartening. From each of your responses on other threads I can tell that you all clearly care about helping people. Thank you for that. I know we all greatly appreciate the help you and all the Dropboxers offer on these forums. I'm asking that someone please respond here now, even if you don't have all the answers yet. It would really go a long way just to know that this is something Dropbox has taken note of.

Here's the latest reply from Dropbox: Dear customer, Are you an idiot? The new system could not be simpler. A green icon means A, B, C, or D. And sometimes E. A gray icon means F, G, or H. Except when it means I. (Please see attached schedule of icons for additional details.) A white icon means J, K, L, or M. Basically, it's for folders that are a mixture of online and offline. Except sometimes white icons are arbitrarily attached to individual files. This means either that the file itself is a mixture of online and offline, or that it was synced using a different means than a file with a green icon. If you synced your file over Wifi, it will appear green; if you used LAN, then it will be white. (This may vary depending on your OS, so please see attached schedule.) Like I said, the system is staggeringly simple, and you are a pathetic dolt for not understanding it. If you were smarter, you would like the new system. To follow up with customer service, please navigate our nonexistent customer service page. Sincerely,Dropbox

Since Dropbox changed the meaning/usage of the selective sync icons, Dropbox has been impossibly more difficult to use on a day to day basis. The previous and vastly superior selective sync icons were so perfect—at a quick glance you knew if a folder was fully online only, fully offline, or a mixture of both. It gave you all the information you needed, at a glance, and made freeing up space on your drive a breeze. It was so elegant in it's simplicity. The recent change though, has been such a huge step backward. Now you can no longer see at a glance if a folder contains a mixture of "offline" and "online" files; forcing you to dig into it's contents and look at every inclosed file individually. Sadly, this change has given so many diehard users no other option but to consider having to find alternatives to Dropbox. Please either: 1) Bring back the old and far superior selective sync icon system, or2) Create a 4th icon that denotes if a folder has a mixture of "online only" and "offline" files

Syncing icons on the files in the Dropbox folder have changed

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RobT43
Explorer | Level 4
4 years ago
I've been using Dropbox for years on the Mac. Currently using Dropbox v 153.4.3932 on macOS Monterey 12.5. Two days ago most (80%) of folders and files switched from a green circle with a white check to a white circle with green check. There doesn't seem to be a pattern regarding why some are still green and some are now white. Any way to make the badges consistent? All of the files are still local and on online, so that doesn't seem to be the factor.
Megan
Dropbox Community Moderator
4 years ago
Hi RobT43, thanks for posting here!

Can you send me a couple of screenshots, demonstrating what you described above? That'll help me with the visual.

Also, have you made any changes to the folders or files lately?

Keep me posted!
RobT43
Explorer | Level 4
4 years ago
Here is a screenshot. I haven't changed anything.
jackprest
Helpful | Level 5
4 years ago
A Bunch of us having this issue see this thread... https://www.dropboxforum.com/t5/Dropbox-files-folders/Syncing-icons-on-the-files-in-the-Dropbox-folder-have-changed/td-p/610037
Joseph R.15
Helpful | Level 6
4 years ago
That just links to this thread. Did they get merged?
William F.5
Helpful | Level 6
4 years ago
Mine looks almost exactly the same (just the PC version instead of Mac). I guess this is minor in the grand scheme of things, but this seems like such an annoying change that accomplishes absolutely nothing. I just want locally available synced files and folders all to look the same, so I don't do a double-take every time I open my files.
me-db
Explorer | Level 3
4 years ago
I have the same problem on a brand new Mac Mini M1. I thought I did something during the transfer. In addition to having nearly all white icons, the icons on the old iMac don't quite match. That one may have a few more green icons. Most icons don't show until I open a folder.
cindy t.3
Collaborator | Level 9
4 years ago
I have this exact same issue. Any folder that has even just one file saved online only is now showing up with the offline cloud icon. This is REALLY problematic, since I use multiple layers in my filing system.

As others have noted, the green/white dots with the check also seem to have become a complete mess. I think in my entire 1.5 TB of files I have exactly 4 solid green dots, three of which are on top level files and one of which is on a file folder with just one file. So those have become completely useless as well. But the things showing up with a cloud when only some files in the folder are on-line only are the biggest problem.

It does the exact same thing on both my windows desktop and my surface 7. It just started in the last week or so. I'm on Windows 10 on both computers - there has been a recent Windows update, not sure if the Dropbox issue came before or after. But definitely not happy with how Dropbox is behaving.
ABW31
Explorer | Level 4
4 years ago
Hello,
Kindly I would like to know why the green checkmarks of some of my folders is replaced with a white checkmark with only a green (✔) inside.
And does it mean that my folders are not synced?
And how can I make them back to green?
Thank you in advance for your help.
Rich
Super User II
4 years ago
ABW31 wrote:

Kindly I would like to know why the green checkmarks of some of my folders is replaced with a white checkmark with only a green (✔) inside.

A white circle with a green outline and a green checkmark indicates a folder that is in a mixed Smart Sync state; some files are local while other files are online-online, not taking up space on your drive but still located in your account.

To set the files back to local, right click them (you can select them all if you want first) and select Make available offline. You can also right-click the folder and chose the same option to set all files within the folder to be available locally.

https://help.dropbox.com/installs-integrations/sync-uploads/sync-icons