Forum Discussion

dmathes's avatar
dmathes
Explorer | Level 4
3 years ago

Syncing is frozen in the desktop app. Help!

My upload has been frozen for 3 weeks now.  I have tried to get some help and 3 different reps have given solutions that only made it worse.  I have tried repeatedly to get phone support and to no av...
desktop
sync
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi dmathes, let's jump right into this! 

 

It sounds like your desktop app is stuck syncing a certain amount of files. Could you clarify the version of the app, that you're using on your end?

 

You can find this by locating your Dropbox icon on the menu or task bar, next to your WiFi and hovering your mouse over it. 

 

You also mentioned that you've tried contacting our Support team. Can I ask for the latest ticket number of yours, in order to locate it on our end?

 

Keep me posted, and we'll take it from there.

dmathes's avatar
dmathes
Explorer | Level 4
3 years ago

Ticket # is 21641456, I don't remember the first persons name but I have been in contact with Jennifer and then Jake.  Drop box 169.4.5684 Indexing 357 files  Uploading 579 files is what it says when I hover over icon on task bar in bottom right hand corner.   

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