Forum Discussion

dmathes's avatar
dmathes
Explorer | Level 4
3 years ago

Syncing is frozen in the desktop app. Help!

My upload has been frozen for 3 weeks now.  I have tried to get some help and 3 different reps have given solutions that only made it worse.  I have tried repeatedly to get phone support and to no av...
desktop
sync
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi dmathes, thanks so much for the ticket number reference! 

 

I was able to locate your communication, and it seems that the case has been passed onto the hands of a Specialist. 

 

I have also passed my own comments, just to help you expedite this process; however I do think it's important that you stick to the email communication for now, since the Specialized agent will have a clearer view, as to what's happening on your device, due to account-specific info.

 

If you need anything else, I am here!

dmathes's avatar
dmathes
Explorer | Level 4
3 years ago

The specialized agent has not helped.  None of my emails or attempts of phone calls have helped.  I am stuck.  This was a 'hail mary' before I have to leave drop box.  

 

Thank you for responding.  

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