Forum Discussion

dmathes's avatar
dmathes
Explorer | Level 4
3 years ago

Syncing is frozen in the desktop app. Help!

My upload has been frozen for 3 weeks now.  I have tried to get some help and 3 different reps have given solutions that only made it worse.  I have tried repeatedly to get phone support and to no av...
desktop
sync
upload
dmathes's avatar
dmathes
Explorer | Level 4
3 years ago

Ticket # is 21641456, I don't remember the first persons name but I have been in contact with Jennifer and then Jake.  Drop box 169.4.5684 Indexing 357 files  Uploading 579 files is what it says when I hover over icon on task bar in bottom right hand corner.   

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey dmathes, I completely understand where you're coming from.

 

However, I do see that our team is currently still working on your case, so once they have more info or steps for you, they'll get back to you on that email chain.

 

If you have any other questions, please let us know.

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