Syncing issue on macOS 10.15 Catalina

Fiona thank you. You may have seen cases as I have been trying to get your technical team to engage and resolve this. These cases should NOT have been closed as there is clearly still a problem. I did not request they be closed.

I responded to every email I received from the team, but did not get replies to my responses. They will say they sent replies but I never received anyting other than the initial case creation emails. And no, there is nothing in my Spam or Junk email!!

I gave up and am currently trialling alternative providers because it is obvious Dropbox do not care about these issues or ensuring their customers receive adequate responses.

If there is anything you are able to do, then great, but I suspect any raised or re-raised case will just be lost again.

This is really bad form on the part of Dropbox.

I want to make up for the support experience you've had up to now. 

There are cases, where our emails don't go through. I found tickets that closed due to inactivity. So, I understand you were not receiving them. I have reported this experience. Is your email an Alias by any chance? (Alias is an email redirecting your emails to another address/inbox)

Do you have a firewall that could be blocking our emails? 

I want to start with suggesting to update to our latest stable version: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-84-4-170/td-p/375469

If this doesn't stabilize your syncing, I will personally create another case with you that I will follow up myself to make sure you are getting responses. 

Thank you chrisacam. 

Thanks Fiona.

No Firewall, No Alias.

No trouble with receiving the initial case-creation emails, only the follow ups don't seem to come through.

I'm currently on App v85.3.138 which is newer than the one you suggest I suspect.

Syncing as of today does seem more stable, so perhaps the App has done an auto-update.

Thanks for the info. 

This is a Beta version (under testing). Please downgrade to stable. 

Step 1. Go here and turn off "Early realeases".

Step 2. Download and run this stable version. https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-84-4-170/td-p/375469

Let me know if that helps. 

Thanks, Fiona. Yes - I've tried reinstalling the latest version (84.4.170) twice, and it hasn't altered the behaviour.

Is there any sort of debugging information I can give you to speed this along?

Any ideas what could be causing this? My first thought is that it's something to do with the new file security system in Catalina. I have allowed Full Disk Access to Dropbox though. I'm stumped. Please help sort this ASAP.

J-Sync Mine is actually quite stable now and I've not had any sync issues for a few days. Mine also stopped the constant attempt to sync on every reboot.

The way I fixed this in the end is to enable the Dropbox Beta install (Mine is now at v85.3.138 ) as the most current stable release did not help me.

I also updated my Mac to 10.15.1 which has just in the last few days been released by Apple.

I also gave full disk access to Dropbox.

All that, following a reinstall of Dropbox from scratch and a complete unlink, delete all Dropbox files from Finder, then relink of the Mac to my Dropbox account and wait for download of all files again, all seems to have resolved this for me.

I'm not convinced it will do the same for others however, because I see other forum posts about this where people have also tried this and it hasn't fixed it.

Hope that helps.

Chris

Thanks, Jane. That seems to have fixed it! I relinked, reset permissions and hard links.

I'm running beta v85.4.155.

Very frustrated with Dropbox. This is the second time in the last couple months where I've had constant syncing/indexing issues. It does appear to be related to macOS Catalina since updating these issues started again. 

I've tried a lot of steps listed else where.

- Checking for symlinks

- Fixing permissions

- Going into Terminal and resetting permissions

- Fixing hardlinks

- Also tried installing a beta version to see if that would fix anything

I don't necessarily want to Unlink my account cause I'm worried about creating sync conflicts when I pair the account again. 

Is there anyway to try isolate if it's a particular file or folder that's causing an issue?