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gershon2's avatar
gershon2
New member | Level 2
4 months ago

Syncing issue where the Dropbox desktop app is stuck at syncing the same number of files for days

Sync is stuck at 114 files and does not get past it for days already 
desktop
sync
owenhayes03's avatar
owenhayes03
Explorer | Level 3
3 months ago

Hi gershon2

If your Dropbox is stuck syncing the same number of files for days , try these quick fixes .

1 Pause & resume sync- click the Dropbox icon >pause syncing >wait a few seconds >resume .

2 check for bad files -Go to Dropbox.com /bad files  check to see if any files have naming issues .

3 Clear cache- open your Dropbox folder > .Dropbox.cache > delete everything inside > restart your pc .

4 Check selective sync- Make sure the folders you want are select under preferences > sync .

If its still stuck , collect system report(help>"collect diagnostics")and share it with Dropbox support - they can pinpoint the exact issue 

Hope this help .  

 

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