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Syncing problems MAC and iPhone
My dropbox account is not syncing shared folders to the Mac-app or the iPhone-app, but is synced online. I have tried reinstalling and I have checḱed that there is no selective sync-setting. Any solu...
Hi,
I have tried all your suggestions and the help center article.
The problem is that folders that are shared with me by other people are not getting uploaded to my dropbox-app on mac og iPhone. Even-though the sync-history tells me they are synced. In the dropbox-app the sync-icon just shows that the folders are syncing without them doing so.
Any suggestions?
Lars
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Lars Engseth, sorry to jump in here.
Could you please send us a screenshot of those folders on our website and another one of where they should be in your Dropbox folder on your computer?
Also, if you've ensured that the app is up to date and not still syncing in your menu bar, could you check your selective sync settings through the app's preferences again?
Keep us posted, Lars.
Could you please send us a screenshot of those folders on our website and another one of where they should be in your Dropbox folder on your computer?
Also, if you've ensured that the app is up to date and not still syncing in your menu bar, could you check your selective sync settings through the app's preferences again?
Keep us posted, Lars.
Hi,
Screens shots are linked. They show the folders on the website, the syncing history (which shows synced files) and the app (missing documents). The menu bar shows that the app is syncing, but it has been this way for days/ weeks now.
I have checked the selective sync again. I do not have any selective syncing.
I have tried reinstalling the app a number of times.
I hope you are able to help.
Kind regards,
Lars
- WalterThanks for the additional information Lars Engseth
How long has it been stuck at syncing? Is it showing the same number of files or is it changing?
Could you maybe try fixing your hardlinks and permissions as outlined here and let me know if that helped improve matters?Hi,
It is the same files that are not syncing. These are files shared by others. It has been like this for 1 months, it looks like.
When I try to fix hard links I get an error message saying it could not be fixed. Permissions I was able to fix.
The following pictures shows error messages for som of the problematic files: It says "Could not sync. Remove check from Locked-box in file information. The problem is that these are view-only files and I do not have permission to edit locking-permissions. I have tried the following link: https://help.dropbox.com/files-folders/share/file-locking
Does the admin have to change any settings on the view-only files? They want them to be locked, but my permission is View-only and I should be able to sync this files. Am I right?
