Forum Discussion

mhch83's avatar
mhch83
Explorer | Level 3
3 years ago

Syncing problems

Hello. I work on a Mac running Ventura 13.3.1 (a). Ever since the last update of the Dropbox application, I've been experiencing many synchronization problems. Firstly, the green checkmark icon that ...
desktop
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

For files without any syncing icon, according to the article I previously provided, it means that they're 'Available', so those should also be synced to the site as you described. 

 

When you say it's not syncing anything, does this mean if you add a new file into the Dropbox folder it won't upload to the site? Could you also try uploading a file to the site itself to see if it appears on your machine?

mhch83's avatar
mhch83
Explorer | Level 3
3 years ago
If I place a file from my Mac into the Dropbox folder, it doesn't upload and appears with the cloud symbol, but this time without the arrow (I don't know what that means).

If I upload a file directly from the web, it uploads without any issues, but it doesn't appear in my Mac folder.

If I upload a file from my Samsung mobile phone, it shows up as uploaded on the Dropbox website, but again, it doesn't appear in my Mac folder.

Everything indicates that the problem is with my Mac sync. As I mentioned, for the past month there seems to be a bottleneck that doesn't allow any file to upload or download, and I don't know what to do to fix it. I've tried everything.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you click the Dropbox icon in the menu bar what message do you see on the bottom left?

    • mhch83's avatar
      mhch83
      Explorer | Level 3
      3 years ago

      "sincronizando 2392 archivos"    33,8gb

       

      And there's a huge queue of files that say 'esperando para sincronizar,' and nothing happens.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        If you click the avatar in the desktop app on the top right, and 'View sync issues', do any messages appear there?

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