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Forum Discussion
Syncing problems
Hello. I work on a Mac running Ventura 13.3.1 (a). Ever since the last update of the Dropbox application, I've been experiencing many synchronization problems. Firstly, the green checkmark icon that ...
I enter seeking help for a specific case that, as I mentioned, is affecting my work. After that, you respond by asking me basic questions, time and time again. I dedicate time to answer them and explain in detail what is happening to me, clearly laying out the scenario. After not one, but three colleagues write to me asking the same basic questions, and now you stop responding without helping me solve anything. I don't think this is a fair treatment for someone who is paying for an annual service. Once again, I NEED someone to take the reins and directly help me solve it because it is urgent and I have no way of solving it if it's not with you, as you are responsible.
I certify that Dropbox's customer support service is deplorable. I have been waiting for a resolution to my issue as well, and no one is doing anything. I have never experienced something like this before. Soon, both my team and I will switch to a different platform.
