Forum Discussion

mhch83's avatar
mhch83
Explorer | Level 3
3 years ago

Syncing problems

Hello. I work on a Mac running Ventura 13.3.1 (a). Ever since the last update of the Dropbox application, I've been experiencing many synchronization problems. Firstly, the green checkmark icon that ...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey mhch83, I can understand your frustration. 

 

To isolate this further, I'd like you to take one more step with me and downgrade your Dropbox app from the beta app version to the stable one. 

 

First, please go here and turn off early releases for your Dropbox account. After that, you can download the stable app version via this link.

 

Let me know how this goes!

mhch83's avatar
mhch83
Explorer | Level 3
3 years ago

Hi Nancy, thanks a lot for answering.

 

I don't know what you mean with "turn off early releases for your Dropbox account". Could you please tell me what to do?

 

Thank you

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