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NOCU's avatar
NOCU
Helpful | Level 7
1 month ago
Solved

Syncing process has been hanging for 3 days

Since 3 days the synchronizing process keeps hanging at around 68gb. It keeps hovering back and forth as i see the data size + time, grow big and small between 1gb. I tried to close, reopen dropbox...
desktop
Mac
sync
  • Hannah's avatar
    Hannah
    1 month ago

    Thanks for bringing this to our attention, NOCU.

    From the info you provided, I can see that you have the beta version of the Dropbox app installed.

    As a first step, please go to this page, turn off the "early releases'" option and then reinstall the app (without uninstalling first).

    Let me know how that goes and if it helps with the syncing issue.

NOCU's avatar
NOCU
Helpful | Level 7
1 month ago

Hi Hannah,

Without watching this board until now, i gave some more offline sync jobs during the day which seemed to be unclogging the whole in the end :) 

But to be sure, i reinstalled the dropbox client accordingly to your instructions and recognise the previous GUI. All works fine now, thanks for your quick answer!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey NOCU!

Happy to see that your issue is now resolved!

If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

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