Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Jim G.24's avatar
Jim G.24
Helpful | Level 6
5 years ago

Terrible Windows Explorer Performance - Click slow, stutters

Not sure when this started happening, but we've been paid Dropbox users for years.  The new issues may be a deal killer.  Clicking on a file or folder to rename takes SECONDS.  It's almost like Explo...
desktop
sync
windows
1537954's avatar
1537954
Helpful | Level 6
4 years ago

Confirmed same issues with 147.4.4800

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi 1537954, thanks for all the updates. 

 

You mentioned you're working with our Support agents on this, am I right? Can you send me the ticket number reference, so I can look into it? 

  • PeppeVaro's avatar
    PeppeVaro
    Helpful | Level 6
    4 years ago

    This is a common problem. Beside solving the one with the ticket number reference you are asking, please consider to address the issue at architectural level for the next major release.

    When the issue solves based on a ticket number, it remains to all of us.

    Thanks for your attention.

    • 1537954's avatar
      1537954
      Helpful | Level 6
      4 years ago

      Update:

       

      I e-mailed tech support on 4/26 in response to their automated case support e-mail regarding the non-productive tech support chat on 4/25. I requested the tech support level 2 that was offered at the end of the chat session. I just received a response requesting more information. That is 4 business days to just respond with a request for more information...not a solution. This would have left me without the use of Dropbox for a week, which is used for business. I have never run into a major software company that takes 4 days to just respond to an outstanding case and simply asks for more information. Just a confirmation that Dropbox has no tech support operation scaled to the needs of customers. It is basically do it yourself or expect to not use the software for weeks. That is assuming Tech Support would have eventually come up with a solution.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi 1537954, I am glad to see that this has been resolved. 

         

        As for your comments, in regards to our Support team, I will pass on your comments to the relevant departments so that we can further improve our support service so that if you have to get in touch with Dropbox Support again it will hopefully be a much better experience.

         

        If you need anything else, don't hesitate to let me know. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!