Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
Solved
"That didn't work for some reason" error; I can't open my shared link.
I have a shared link to a gaming document that I've been using for a while. However, every time I've tried to use the link over the pass couple of days, I get the message shown below.
I've refreshed the page, used different browsers, cleared my cache, but nothing seems to work. I've had others test the link and they've been able to use it just fine, so I don't believe the document has been delete. Does anyone know how I might be able to access it again?
No. If the permissions changed on the file then only the owner can fix it.
Before I removed the link from your post I tested it myself, and while I didn't get the "This didn't work ..." error that you're getting, it did prompt me to sign in to an account to verify my access.
Only the owner will be able to resolve this for you. I would suggest leaving a reply on the forum where you found the file and maybe the owner will see it.
10 Replies
- Nancy
Dropbox Community Moderator
Hey Drykon! Welcome to our forum.
The shared link is throwing the same error on an incognito window, as well, right? Do you have any other links that have the same issue, or is it the only one?
Other than that, I’d suggest checking with the owner of the link (in case that’s possible), just to make sure they haven’t made any changes on their end that could’ve affected it.
Let me know what you find and we’ll go from there.
Hi Nancy. Yes, the error message occurs in an incognito window and on other links. Unforutately, I'm not able to get in contact with the owner of the link as I do not have their contact information.
Mark as Solution
Like
- Megan
Hey Drykon, Is it possible that they are sending you a shared folder or an editing link, instead of a link with "view only" permissions?
I'm asking, because we had a similar case in this thread, and that seemed to be the cause.
It is a "View Only" link, but that was intentional. I'm not trying to edit the document, only read it.
[link removed]
I'd been able to view it without an account via that link up until about a week ago. When I got the error message, I made an account, but still have unable to view the doc. Additionally, sicne I can't view it, I'm not given the option to save it to my account.- Rich
Super User II
I'd been able to view it without an account via that link up until about a week ago.
The link now appears to require a Dropbox account that has access to the link. You'll need to contact the owner.
As stated previously, I don't have the owner's contact information. The link was shared via a gaming forum and, to my knowledge, only recently stopped working. Is there anything you can do to help with this?
- Rich
No. If the permissions changed on the file then only the owner can fix it.
Before I removed the link from your post I tested it myself, and while I didn't get the "This didn't work ..." error that you're getting, it did prompt me to sign in to an account to verify my access.
Only the owner will be able to resolve this for you. I would suggest leaving a reply on the forum where you found the file and maybe the owner will see it.
Ok. Thank you for the help.
