Forum Discussion

Andrew1705's avatar
Andrew1705
Explorer | Level 3
2 years ago

The context menu is missing in my Windows device.

Hi,   I've been having problems with this for months and have tried uninstalling and reinstalling several times along with anything else I can find - checking the registry entries to make sure Dr...
desktop
sync
windows
Andrew1705's avatar
Andrew1705
Explorer | Level 3
2 years ago

Hi Megan I am running AV (Avast Premium) and I did try disabling that and it didn't seem to make any difference although I haven't kept it disabled while I do the whole uninstall / re-install.  I also use iDrive for backups but wouldn't expect that to interfere with anything?

 

DropBox is working fine and syncs files between my devices and it's running version 206.4.6506, hoving over the icon also confirm that it's up to date.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, Andrew! Since you seem to have checked everything else, can you also take a look at this article and make sure UAC is set to default levels?

  • Andrew1705's avatar
    Andrew1705
    Explorer | Level 3
    2 years ago

    Hi Nancy , unfortunately that didn't make any difference either and I also tried shutting down DropBox then restarting with 'Run as Adminstrator'.  I am a local administrator on the PC as well.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      As a last resort, would you mind trying out these steps if you haven't already Andrew1705? 

      • Andrew1705's avatar
        Andrew1705
        Explorer | Level 3
        2 years ago

        Hi Megan I've just tried that again (although I had done that already over the weekend).  As last time the first time I right click after installing DropBox the menu's were there and when I clicked away from the menu and right clicked on the folder again the DropBox items had disappeared.

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