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NLC99's avatar
NLC99
Helpful | Level 5
16 days ago
Solved

The desktop app always shows as syncing on Mac OS

I have strange syncing behaviour on my MacBook M3 running Tahoe V26.1 Dropbox build 237.4.5655 In general, syncing seems to be working, but syncing never stops. If I change 2 files and monitor th...
desktop
Mac
sync
  • NLC99's avatar
    NLC99
    16 days ago

    I have spent a couple of hours going through files and finally found one with a sync error icon. I unsynced and resynced and the error has cleared! Not sure why this didn’t show up as a sync issue on the “Sync and Storage” page of the app, but the problem is solved. 

NLC99's avatar
NLC99
Helpful | Level 5
16 days ago

Hi Jay. In Finder, all the folders show the green tick-mark as they are available offline. None of the top-level folders show syncing activity, even when files are syncing in child folders. The syncing files themselves show the cloud icon.

I have a huge number of files and it isn’t practical to go through every folder to try to identify a file that is stuck in sync. But surely, if there is such a file, in should be identified by the activity window of the desktop app?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    16 days ago

    It's possible that there might be an issue syncing the files in the desktop app.

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

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