Forum Discussion

NLC99's avatar
NLC99
Helpful | Level 5
16 days ago
Solved

The desktop app always shows as syncing on Mac OS

I have strange syncing behaviour on my MacBook M3 running Tahoe V26.1 Dropbox build 237.4.5655 In general, syncing seems to be working, but syncing never stops. If I change 2 files and monitor th...
desktop
Mac
sync
  • NLC99's avatar
    NLC99
    16 days ago

    I have spent a couple of hours going through files and finally found one with a sync error icon. I unsynced and resynced and the error has cleared! Not sure why this didn’t show up as a sync issue on the “Sync and Storage” page of the app, but the problem is solved. 

NLC99's avatar
NLC99
Helpful | Level 5
16 days ago

Have reinstalled as suggested, but no difference. Still stuck with syncing continuing indefinitely. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    16 days ago

    Thanks for the info. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you.
    You can submit a ticket to the team via this link while logged into your Dropbox account.

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