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RaphN's avatar
RaphN
New member | Level 2
4 months ago

The desktop app on my Mac is stuck on 'Indexing'

Operating System/Browser (if using the web) MacOS12.7.6 Dropbox App Version (if using the app) 231.4.5770 Syncing Status Indexing frozen I have an issue with Dropbox. In the Activity (top righ...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey RaphN, thanks for your post and sorry to see that you're having this issue.

Apart from restarting your computer and the Dropbox app like Mark suggested, can you also send me a screenshot of the icons next to your files? The ones you mentioned appear when looking at your files online.

Thanks in advance!

RaphN's avatar
RaphN
New member | Level 2
4 months ago

Hi Hannah, I restarted my Mac but as you can see its still says "indexing (25%)

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey RaphN​, thanks for the screenshot! 

    Can you clarify how long the Dropbox desktop app has been stuck at 'indexing'? Also, do you have any 3rd party apps running on your computer that might be monitoring your files somehow? 

    On a side note, have you tried adjusting your bandwidth settings through the app's preferences to see if it helps at all?

    Keep me posted!

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