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RaphN's avatar
RaphN
New member | Level 2
4 months ago

The desktop app on my Mac is stuck on 'Indexing'

Operating System/Browser (if using the web) MacOS12.7.6 Dropbox App Version (if using the app) 231.4.5770 Syncing Status Indexing frozen I have an issue with Dropbox. In the Activity (top righ...
desktop
Mac
sync
monoman's avatar
monoman
New member | Level 2
3 months ago

hello - is there a fix for this other than restarting? Those have not worked for me. 

Other things I've tried... 
Reinstall Dropbox app
Pause / Restart Sync 
Remove last files I put in the dropbox folder
Check all security permissions 

It has been around 3 days indexing now - the desktop app won't acknowledge any changes in the folders. No changes are seen online in the browser version either. 

Please help dropbox is the core of my workflow so will change that if not resolved.  

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey monoman. Does your desktop app show how many files it’s stuck indexing, or it doesn’t provide any further details? Feel free to send me a screenshot as well, if you wish.

Other than that, I’d like to know the current app version of your Dropbox app.

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