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RaphN's avatar
RaphN
New member | Level 2
4 months ago

The desktop app on my Mac is stuck on 'Indexing'

Operating System/Browser (if using the web) MacOS12.7.6 Dropbox App Version (if using the app) 231.4.5770 Syncing Status Indexing frozen I have an issue with Dropbox. In the Activity (top righ...
desktop
Mac
sync
monoman's avatar
monoman
New member | Level 2
3 months ago

Hi Nancy​ 

Version - 232.4.5926 

It doesn't say anything other than "Indexing..."

 

  Model Name: MacBook Pro

Monterey 12.5

  Model Identifier: MacBookPro18,2

  Chip: Apple M1 Max 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey RaphN​!

    How many files do you currently have in your Dropbox folder in Finder, including any online-only files? You can always check by looking at the folder's properties by clicking "Get info".

    One last thing I'd recommend is rebuilding your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings that may have been changed, without affecting or removing your files. You can do this by following these steps:

    -Click the Dropbox icon in your menu bar.
    -Click your avatar (profile picture or initials) in the bottom-left corner, then select Preferences.
    -Select the Accounts tab.
    -Click Sign out under the Accounts tab. Dropbox will then prompt you to re-enter your account information.

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