Forum Discussion

p aplin vft's avatar
p aplin vft
Helpful | Level 5
1 year ago

The desktop app shows it's up to date, even though files are still waiting to sync.

The Dropbox Task bar App shows that that the Sync is complete in the status bar, however items are continuing to download, upload and show as Waiting for Sync.   Why is this basic function not co...
desktop
sync
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey p aplin vft, if you haven't already, can you restart your computer, to see if that helps?

p aplin vft's avatar
p aplin vft
Helpful | Level 5
1 year ago

Hi Hannah,

 

This has been happening over months, on 5 different Windows Machines, etc.

 

Safe to assume the computer has been retarted a few times...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hmm, that's strange indeed.

     

    I wonder if it's a sync issue, or perhaps a visual one.

     

    If you click on the Dropbox icon, then on your initials and then on 'view sync issues', do you see anything listed?

    • p aplin vft's avatar
      p aplin vft
      Helpful | Level 5
      1 year ago

      Hi Hannah,

       

      No issues are listed.

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey p aplin vft, let me also jump in here! 

         

        Have you tried uninstalling and then re-installing the app at all? 

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