Forum Discussion

p aplin vft's avatar
p aplin vft
Helpful | Level 5
2 years ago

The desktop app shows it's up to date, even though files are still waiting to sync.

The Dropbox Task bar App shows that that the Sync is complete in the status bar, however items are continuing to download, upload and show as Waiting for Sync.   Why is this basic function not co...
desktop
sync
windows
p aplin vft's avatar
p aplin vft
Helpful | Level 5
2 years ago

Hi Hannah,

 

No issues are listed.

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey p aplin vft, let me also jump in here! 

 

Have you tried uninstalling and then re-installing the app at all? 

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi p aplin vft,

     

    Our engineering team is going to investigate this as a possible bug. Please let us know if the uninstall/reinstall worked, otherwise we'll let you know when we have more information!

     

    Thanks,

    Ben

  • p aplin vft's avatar
    p aplin vft
    Helpful | Level 5
    2 years ago

    Hi Megan and Ben,

     

    I wont be trying to uninstall as I need the computer for work.

     

    Cheers,

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi p aplin vft,

     

    When you open the Dropbox folder in File Explorer, do you see sync icons for your files there? If so, can you please attach a screenshot? Thanks!

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