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Stephen J.9's avatar
Stephen J.9
Explorer | Level 4
7 months ago
Solved

The Dropbox app is trying to sync folders, and there's no option to stop that.

DB is trying to sync stuff in my Windows folder and I now have 15 sync issues.  The "app" is about useless as mammaries on a bull.  It lists them, then sends you to the folder if you click "view file," but there is no "don't sync this folder" option available.

 I can't click the thumbs down icon enough for "was this helpful?"

I have all my user files on one drive, (not "onedrive,") and I don't want to sign anything, share anything, docsend anything, upgrade anything, I just want it to keep that ONE FOLDER synced.  That's it.

How can I make this happen.

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  • Stephen J.9's avatar
    Stephen J.9
    Explorer | Level 4
    7 months ago

    These are files related to Windows indexing my file contents.  Those indexes are constantly changing and I'm very certain I didn't change anything in Dropbox to tell it to backup something outside of the one "Dropbox" folder.  I did change the indexing options about two weeks ago because it Windows Explorer search was taking 15 minutes to find a *.xls file, but the Dropbox problem is rather new, and the "fix this" option is completely useless.  All it does is open a Windows Explorer tab and highlight the "Documents" folder, which is factually not where the offending folders are.

    I reboot my computer every day, which I assume signs me out and back in again. I'll click on the "outline here" and try that tonight.  

    I know what the command line in Windows does, I thought the mention of "command line"  was specific to the Dropbox app.  I would still need a procedure and and syntax to enter into the command line to try to fix the problem.  I can open a command line and then look at it you think that will help. :-)

    I would assume that telling Dropbox NOT to sync something it is trying to sync shouldn't be a multiple step process and just a right click, choose the right Dropbox option.  I don't want Dropbox anywhere near the OS, its purpose in life is sync five computers and make an attack "buy a new computer, load Dropbox to recover my user files, wait four hours, go back to work" affair.


  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    HI Stephen J.9, could you confirm the exact folder in which the search index is stored on your device, within the Dropbox folder?

  • Stephen J.9's avatar
    Stephen J.9
    Explorer | Level 4
    7 months ago

    Wait I lie:

    NOW when I click "fix this" it takes me to the actual file:

    this is the first time it has taken me to see the files and they ARE in the Dropbox folder.

     

  • Stephen J.9's avatar
    Stephen J.9
    Explorer | Level 4
    7 months ago

    When I followed the instructions to fix my Windows Indexing, it never asked me where to park the index information, I just assumed it was going to make it part of the Windows whatever that does.

     

  • Stephen J.9's avatar
    Stephen J.9
    Explorer | Level 4
    7 months ago

    I pointed the search options to "Dropbox" because that is the only thing I wanted indexed and it parked the folder sub to the folder it was indexing.  I'm not certain how to fix that . 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Do these steps from Microsoft help at all in changing the index location?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 months ago
    Stephen J.9 wrote:

    I pointed the search options to "Dropbox" because that is the only thing I wanted indexed and it parked the folder sub to the folder it was indexing. I'm not certain how to fix that .

    What you're looking for is the option to change the storage location of your search index. Refer to the following:

    https://www.ninjaone.com/blog/change-storage-location-of-search-index/

  • Stephen J.9's avatar
    Stephen J.9
    Explorer | Level 4
    7 months ago

    I was able to muddle my way through using the support.microsoft.com procedure and identify a new place to park the search data. Windows deleted the folders sub to Dropbox and created a folder in the new location, and is currently re-indexing the locations in my "include" list.

    Thank you for the tip!


    Steve

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Thanks for keeping us in the loop Stephen J.9! 😇

    Keep an eye on it, and if you need anything else, just give us a shout! 

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