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PJG343's avatar
PJG343
New member | Level 1
2 years ago

The Dropbox app on my Mac computer is not syncing

I'm on a desktop Mac.  Got a new iPhone today and had to enable 2FA.  Since I did that, my Dropbox is not syncing on my desktop. It says it's Syncing but it's not spinning and nothing is happening....
desktop
Mac
sync
PJG343's avatar
PJG343
New member | Level 1
2 years ago

Since it seems to be syncing okay on my MacBook Pro (laptop), I don't know how to fix it on my desktop without losing everything that's in it.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If the steps you've already taken don't work, try the steps here as well, PJG343 and let us know what happens.

    • PJG343's avatar
      PJG343
      New member | Level 1
      2 years ago

      Hi, Hannah, I followed the steps you listed above...fixed both the permissions and the hard links, and still not working.

      Initially it said syncing 11 files and then just syncing but nothing is spinning.

      Is it possible to unlink it from this desktop completely (without losing its contents) and then relinking it up since it is working on my MacBook Pro?

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the update, PJG343.

        You've already unlinked and relinked the computer by signing out and back in to the desktop app.

        But since nothing has helped so far, can we send you an email, so we can investigate internally?

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