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PJG343's avatar
PJG343
New member | Level 1
1 year ago

The Dropbox app on my Mac computer is not syncing

I'm on a desktop Mac.  Got a new iPhone today and had to enable 2FA. 

Since I did that, my Dropbox is not syncing on my desktop. It says it's Syncing but it's not spinning and nothing is happening. I have tried uninstalling and reinstalling it.

desktop
Mac
sync

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the update, PJG343.

    You've already unlinked and relinked the computer by signing out and back in to the desktop app.

    But since nothing has helped so far, can we send you an email, so we can investigate internally?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Awesome, I just emailed you, so I'll see you there!

  • PJG343's avatar
    PJG343
    New member | Level 1
    1 year ago

    I did respond to that email.  I don't know where to go from there.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey PJG343! I can also see your reply to Hannah. Rest assured she’ll get back to you as soon as possible and further assist.

  • PJG343's avatar
    PJG343
    New member | Level 1
    1 year ago

    Thank you, Nancy. I've never had to use Dropbox support before & wasn't sure of the process.

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