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Forum Discussion

ke820's avatar
ke820
Explorer | Level 4
6 months ago

The Dropbox app started syncing all of my files, after I deleted a %temp% file.

 syncing is not works properly, I reinstalled app after this problem but still problem stay same.
desktop
sync
windows
Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
5 months ago

Apologies t4ngml​, they hyperlink was missing from my response but I've added it in now.

Here it is again just to be sure.

t4ngml's avatar
t4ngml
Helpful | Level 7
5 months ago

Hi

The indexing finally resumed a few hours later. But yesterday, a new one started and it's still running! 

Currently, I've closed all other apps (besides tis browser), the fan is spinning, my laptop is burning, and runs slowly.

Questions:

  • Is it related with the discussed update, or to a new one, or a fix of the first one?
  • Shall we expect futrther reindexing soon? On a regular basis?
  • If it's just about re-indexing, why the need for so much data transfer? Does it actually download the data again?!

 

You guys should communicate on what's actually going with your service. Some maintenance can be required, and it's OK. But you can't leave people waiting for your software to fix its issues in the dark, without warning us it's going to happen, without giving us the choice to run it now or later on (without the need to close the software). Especially if there are chances you need to do it multiple times.

Because in the meatime, we're just stuck waiting or our cloud software and data to be ready again, preventing us from working efficiently.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey t4ngml​!

    I just reached out via email, in order for us to investigate further.

    Reply back to me, and we'll take it from there. Thanks a bunch!

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