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Nux's avatar
Nux
New member | Level 1
2 months ago

The Dropbox desktop app is making multiple files offline after opening just one file on my computer

I started noticing that my space on my hard drive is slowing getting smaller, and just now I realized the culprit is the Dropbox app (PC). I noticed that after opening one PDF, all my files on my fol...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi there Nux - sorry to hear you're having issues with this. 

Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

Are you by any chance running any 3rd party apps that might be monitoring your files in Dropbox, thus making them available offline? 

Any additional information or screenshots are more than welcome!

Nux's avatar
Nux
New member | Level 1
2 months ago

Hello

I'm using Windows 11 Home 64x

Dropbox version is v216.4.4420

No, I'm not using 3rd party software of anykind

I really can't tell if I have more information, because I don't even know what is happening, but here are some screenshots.

Here I'm opening just one simple file, which is an image called trio:

I double click on this one to open, then, ALL pictures below start syncing and go offline

And like I said, the Dropbox tray starts indicating the files are syncing/ being downloaded to my PC, thus occupying hard drive space, which is exactly what I want to avoid.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    I see, thanks for the additional information Nux - much appreciated.

    Can you update the app from this page directly and let  me know if this persists? 

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