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Solved
The Dropbox desktop app no longer automatically syncs new photos from my phone
Device Samsung S25 Operating System/Browser (if using the web) Windows 11 Pro / Firefox Dropbox App Version (if using the app) 234.4.5591 Syncing Status Up To Date
Question or Issue For the...
Well, I uninstalled everything about Dropbox on the phone, rebooted the phone and cleared the cache partition, and then installed Dropbox again.
That seems to have gotten it's mind right, now it's back to the normal behavior. Don't know what it was confused about, hopefully this was the cure.
Rich
Super User II
Super User III'm not connecting with USB, the connection is through the Internet as I can be anywhere with the phone taking pictures.
Regarding your screenshot above, the Camera Uploads function within the Dropbox application on your computer is for when you're connecting your phone to the computer via USB. That setting doesn't apply to the automatic Camera Uploads feature that works wirelessly on your phone.
Check the settings within the Dropbox app on your phone and make sure the feature is enabled. If everything is enabled correctly, run through this help article to see if anything on the device is preventing the uploads from occurring.
The Dropbox app doesn't show up in the sleep configuration on the Samsung Galaxy S25. Yes, it's installed and working on the phone.
Here's how the Dropbox is configured on the S25. I've basically turned on everything.
The never sleeping app list only has one entry.
When I try to add Dropbox, it's not on the add app list.
It's also not on the deep sleeping apps list either. AAMOF, it's nowhere to be found in the battery config section, but it's on the regular apps list.
Dropbox does show up in the Apps list like you would expect.
- Megan
Dropbox Community Moderator
Hey gunrunnerjohn, let me jump in here!
Can you please turn the Camera Uploads feature off and then turn it back on, to see if that helps?
Also, if you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", does it help at all?
Thanks!
Well, I uninstalled everything about Dropbox on the phone, rebooted the phone and cleared the cache partition, and then installed Dropbox again.
That seems to have gotten it's mind right, now it's back to the normal behavior. Don't know what it was confused about, hopefully this was the cure.
- Megan
Hey gunrunnerjohn!
Happy to see that your issue is now resolved, and that everything is back on track.
If you need anything else, we'll be one post away. Wishing you an amazing week ahead. 😇
