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Forum Discussion

gunrunnerjohn's avatar
gunrunnerjohn
Helpful | Level 6
2 months ago
Solved

The Dropbox desktop app no longer automatically syncs new photos from my phone

Device Samsung S25 Operating System/Browser (if using the web) Windows 11 Pro / Firefox Dropbox App Version (if using the app) 234.4.5591 Syncing Status Up To Date Question or Issue For the...
Camera uploads
desktop
sync
  • gunrunnerjohn's avatar
    gunrunnerjohn
    2 months ago

    Well, I uninstalled everything about Dropbox on the phone, rebooted the phone and cleared the cache partition, and then installed Dropbox again.  

    That seems to have gotten it's mind right, now it's back to the normal behavior.  Don't know what it was confused about, hopefully this was the cure.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey gunrunnerjohn, let me jump in here! 

Can you please turn the Camera Uploads feature off and then turn it back on, to see if that helps?

Also, if you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", does it help at all?

Thanks!

gunrunnerjohn's avatar
gunrunnerjohn
Helpful | Level 6
2 months ago

Well, I uninstalled everything about Dropbox on the phone, rebooted the phone and cleared the cache partition, and then installed Dropbox again.  

That seems to have gotten it's mind right, now it's back to the normal behavior.  Don't know what it was confused about, hopefully this was the cure.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey gunrunnerjohn!

    Happy to see that your issue is now resolved, and that everything is back on track.

    If you need anything else, we'll be one post away. Wishing you an amazing week ahead. 😇

    • gunrunnerjohn's avatar
      gunrunnerjohn
      Helpful | Level 6
      2 months ago

      Thanks, not sure I should have to go scorched earth to fix something like this, but at least it's back in operation. 😂

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there gunrunnerjohn​ , and welcome to the Dropbox Community 👋

    I’m really glad to hear everything is working again and thanks so much for coming back to update us! It’s always helpful when folks share that their issue is resolved, especially with syncing problems like this that can be tricky. 😊

    By the way, I’m Theresa đŸ‘©â€đŸ’», one of the Community Managers here at Dropbox HQ. Since you’ve been depending on Dropbox to sync your photos, I’d love to know
 what’s your favourite Dropbox feature? Whether it’s about syncing, sharing, or something else entirely, I’m always curious what people enjoy most.

    Looking forward to hearing more,

    T đŸ˜ș (Dropbox Community Manager)

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