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Forum Discussion
Solved
The Dropbox desktop app no longer automatically syncs new photos from my phone
Device Samsung S25 Operating System/Browser (if using the web) Windows 11 Pro / Firefox Dropbox App Version (if using the app) 234.4.5591 Syncing Status Up To Date
Question or Issue For the...
Well, I uninstalled everything about Dropbox on the phone, rebooted the phone and cleared the cache partition, and then installed Dropbox again.
That seems to have gotten it's mind right, now it's back to the normal behavior. Don't know what it was confused about, hopefully this was the cure.
Well, I uninstalled everything about Dropbox on the phone, rebooted the phone and cleared the cache partition, and then installed Dropbox again.
That seems to have gotten it's mind right, now it's back to the normal behavior. Don't know what it was confused about, hopefully this was the cure.
Theresa
Community Manager
Community ManagerHi there gunrunnerjohn , and welcome to the Dropbox Community 👋
I’m really glad to hear everything is working again and thanks so much for coming back to update us! It’s always helpful when folks share that their issue is resolved, especially with syncing problems like this that can be tricky. 😊
By the way, I’m Theresa 👩💻, one of the Community Managers here at Dropbox HQ. Since you’ve been depending on Dropbox to sync your photos, I’d love to know… what’s your favourite Dropbox feature? Whether it’s about syncing, sharing, or something else entirely, I’m always curious what people enjoy most.
Looking forward to hearing more,
T 😺 (Dropbox Community Manager)
