The "online-only" option has disappeared from the context menu on Windows 11.

Yes, I received the email from Leela (who is awesome) who combined all my tickets and re-escalated the issue. After that, I didn't receive a response. I believe this is the email I was told came from Justin, which I did not receive. I've gone through my spam filters and scoured my email. I absolutely did not receive it, and when I asked for the date and time of when it was sent so I could take an even more detailed look at my email, customer service refused to give me that information citing privacy reasons. Believe me, had I received that email, I would have been all over it. I am a Dropbox power user. This issue is greatly impacting my efficiency at work and my ability to utilize my Windows 11 laptop. I would love nothing more than to resolve it.

I'm pretty sure there is something blocking the Dropbox system extension from being installed and really need assistance to figure it out. I've already done some advanced troubleshooting: turning off the firewall and anti-virus, uninstalling Dropbox, restarting in safe mode, manually wiping every Dropbox file from my hard drive and registry, and re-installed the app directly from Dropbox.com with the firewall and anti-virus off, and that still did not fix the issue. "Online-Only" is still not available in the App Sync Preferences and is not available as an option when right-clicking file explorer.  The Dropbox app ignores the "Online-Only" setting for some folders during re-install and indexes and attempts to download all files anyway until I run out of disc space. However, some folders still show as "online-only". If I want to access a file in one of those folders, I have to set it to offline to access it, and there is no ability to make it online-only again. That feature does not exist in my desktop app.