Forum Discussion

LMP1984's avatar
LMP1984
New member | Level 2
2 years ago

The option to send a photo to Dropbox while in my camera roll is gone after I updated my app.

The option to send a photo to Dropbox while in my camera roll is gone after I updated my app. That is my most used send feature. It’s not even showing in the options to add it back. How do I fix this...
Mobile
Share
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi LMP1984, welcome to our Community! 

 

Would you mind sharing some additional info with me, such as the exact steps you follow on your end, in order to send "send a photo to Dropbox"? 

 

What is the OS you're referring to on your mobile? 

 

Keep me posted, and we'll take it from there!

LMP1984's avatar
LMP1984
New member | Level 2
2 years ago
Latest iOS system on iPhone 15 pro max. I go into my camera roll, select the picture, hit the rectangle with an arrow button and the option for Dropbox used to be in that menu and it’s gone. It’s not available to add to that menu when I hit edit options either.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey LMP1984, I just checked on my end and it seems the option for me is right there.

     

    I'm not on iOS 17.5 though. What about you? 

     

    It might sound trivial, but have you tried re-starting your mobile at all? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!