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khawlaelian's avatar
khawlaelian
Explorer | Level 3
3 years ago

There was a problem completing this request.

hi all,  i get message: "There was a problem completing this request." when I open files send to me by my company,  the problem is just some people who I cant view files shared with me, for examp...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting on the forum, khawlaelian!

 

If I get this right, everyone is sharing a link with you to some files, but while you can view some links, others seem to throw an error for no reason, correct?

 

Do you mind sharing with me a screenshot of said error, so that I can have a look? 

 

Let me know when you're ready.

  • khawlaelian's avatar
    khawlaelian
    Explorer | Level 3
    3 years ago

    correct

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the screenshot! Appreciate it.

       

      Are you the only one having issues with the specific shared link? Are you receiving the same error message on various web browsers?

      • khawlaelian's avatar
        khawlaelian
        Explorer | Level 3
        3 years ago

        no, not just me 

        and yes i tried in various web browsers?

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