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Forum Discussion

suirauqa's avatar
suirauqa
Explorer | Level 4
3 years ago

"There was a problem completing this request" on every browser operation at Dropbox website

Hello, All! I am hoping someone can offer some wise words to help with this weird problem I have started to have with the Dropbox website. Since most of my files in my Dropbox Home account are stored...
desktop
sync
Web
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are you pressing down ALT+H (or the spacebar for Macs while on the Account tab suirauqa?

suirauqa's avatar
suirauqa
Explorer | Level 4
3 years ago

Walter, seriously, THANK YOU. I had not pressed Alt-H earlier at the Account tab. The moment I did, those options magically appeared. I clicked on Fix Hardlinks first and got a message that the hardlinks were fixed and copied into links. Next I pressed Fix Permissions. A blank console window of some kind opened up. So I closed it down. Once I closed the preferences box, I noticed Dropbox was now syncing some 10,000 files (Yikes!) and hovering on the app in the tasktray showed files being synced and uploaded. This is going to take some time I think, but I shall see what happens at the other end and write back here. 

 

You are awesome, Walter.

 

EDITED TO ADD: Sorry, the App still seems to be stuck at "Syncing 11 files." 🙄

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi suirauqa, could you try uninstalling, and re-installing the app?

     

    Once you do, please check both the syncing status, to see if it's still stuck, and the way it behaves when it comes down to your browser when you press the globe icon, and let me know! 

    • suirauqa's avatar
      suirauqa
      Explorer | Level 4
      3 years ago

      Hello, Megan!

      Thank you for your message and for trying to help. I uninstalled my Dropbox app and reinstalled it from the link you gave me. I was really, really hopeful that this would work. Sadly, it was not to be. I appear to be still stuck at "Syncing 11 files." 😓

       

      The online account access using the globe icon appears to be fine now. If this process of uninstalling and reinstalling did indeed fix that, I have you to thank for it!  So, thank you.

       

      Best,

      S

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi suirauqa, do you have any other cloud services running at the same time as the Dropbox app?


        What about signing out of the app, then back in? 

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