Forum Discussion

none22's avatar
none22
Helpful | Level 7
2 years ago

time left in sync gone again

I know there is an older (2019) post about this, but the time left to sync seems to have disappeared again. any idea why this has disappeared again. Now when I hover over the icon, it just shows 'upd...
desktop
sync
none22's avatar
none22
Helpful | Level 7
2 years ago

When I hover over the icon i see

Dropbox 193.4.5594

Uploading "the name of the file"...

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for that, none22!

 

Can you please clarify if the app is syncing as normal or if it's actually stuck and never reaching "up to date" status?

  • none22's avatar
    none22
    Helpful | Level 7
    2 years ago

    yes  - it is syncing normally. I didn't ask about syncing, I asked about the icon showing the time remaining again since it had disappeared.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi none22, keep in mind that we've checked with our team and can confirm that they're aware of some issues causing the feature's unreliability.

       

      Unfortunately, we don't have a timeline for fixing it yet, as this could have multiple causes . But we can look into it further via email if that's okay with you, and we'll do our best to help out further.

       

      Thanks!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey none22, do you still face this issue? 

       

      If so, can we send you an email since I'd like to check some things internally, and possibly even escalate your case to our Specialists, if need be. 

      • none22's avatar
        none22
        Helpful | Level 7
        2 years ago

        still facing the issue, as apparently are others. it seems you have identified internal problems. hopefully you can get them fixed soon.

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