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mcfinney's avatar
mcfinney
Helpful | Level 6
7 years ago
Solved

Time Left in sync has been removed from the Dropbox desktop app

The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me the time left to sync, which I have depended on to let clients know when files will be there. Hovering over only gives me the option to pause syncing. Was this feature removed or is this a bug in the latest update?

I'm on Mac OS Sierra 10.12.6

desktop
sync
  • Emma's avatar
    Emma
    7 years ago
    LuisA1 wrote:
    Hi everyone,
     
    I’m a member of the Dropbox desktop application team.
     
    First off, I’d like to thank you all for your feedback on this. 
     
    Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.
     
    That said - we’ve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!
     
    Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available. 
     
    We truly appreciate all of your feedback, it’s very important to us to make Dropbox work for our users. Thank you! 

    Hi all, 

    I've checked with the team and this has been released to the current stable version v73. 

    It is available now for download, but your devices should also automatically be updated to this version soon.

    Thanks once again for your patience and feedback!

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  • ElJayBronxNY's avatar
    ElJayBronxNY
    Helpful | Level 6
    7 years ago

    I just tested 77.4 (been using the feature) and it works perfectly there. I uploaded a short video clip and hovered over the Dropbox icon in the System tray (using Windows 10). The information that came up included the estimated time remaining. This matter has been fixed and I doubt it's going away again after 22 pages of controversy when they tried to take it away!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Koichi N., following-up from your post here, I can see that you’ve already submitted a ticket via our Official Support channel & you’ve been discussing your options with my colleague. While I’ve made sure to include a copy of your comments on your ongoing correspondence, kindly note that it would be best for you to refer to this email chain for an update, as you’ve already made some progress there.
     
    I hope that this gets resolved soon for you & we’re always here in case there’s anything else we can do to help you. Thanks! 
  • 21timothy's avatar
    21timothy
    Helpful | Level 5
    7 years ago

    I have to say that I agree with you.  I have never seen Dropbox acknowledge issues impacting users.  This particular illogical change without explanation is perplexing.  For those of us who pay for this service and use it for business, I find that unnerving.  Dropbox needs some solid competition to compel better customer service. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Sorry to hear you feel this way 21timothy.

    This feature was actually re-enabled after we heard your feedback in this very same thread so could you please elaborate a tad on the matter that's troubling you?

    On a side note, do you happen to be using a beta version of the desktop app?

    I'm only asking because I just checked our latest stable version of the desktop app and the estimated time remaining to sync my changes was there when I hovered my mouse over the Dropbox icon within my computer's system tray.

    If you're not seeing this, could you forward me a screenshot of the desktop app's exact status so I can have a visual too?

    Thanks a bunch!

  • Robin Mary G.'s avatar
    Robin Mary G.
    New member | Level 2
    6 years ago

    I have what seems to be a stable current version, and cannot see the time estimate to sync.  Did it move?Screenshot (3).png

  • ElJayBronxNY's avatar
    ElJayBronxNY
    Helpful | Level 6
    6 years ago

    This feature was removed back in March 2019 and generated many pages of protests. Dropbox reinstated it (thank goodness); I was early in the threads complaining. 

    You'll never see it on the face of the app; it shows up if you hover your mouse over the Dropbox icon in the system tray if you're uploading something. 

    It's an educated guess on Dropbox's part. There's no way to 100% predict future network speeds etc. (even over the next hour or so), but it was always a good guideline to be able to let a client know when they might start to expect a file to be finished uploading. We missed it; we complained; it was re-instated.

    Jay

     

    [This thread is now closed by moderators due to inactivity and to avoid any possible confusion as this feature was re-instated in March of 2019. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

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