Forum Discussion

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Michelle Byrne, let's jump right into this! 

 

Are you accessing the transcript using a shared link? If not, feel free to clarify and let me know more. 

 

Do you happen to have a screenshot of the message, in order for us to have a closer look into this, please? 

 

Keep me posted, and we'll take it from there! 

Michelle Byrne's avatar
Michelle Byrne
New member | Level 2
2 years ago

Hi Megan, 

 

Great. Let's solve this puzzle! Thanks for your support. I am not using a shared link to access the transcript. Just click on the transcript function on the software and then it attempts to create it but then the error message appears 

 

I have attached the message below. 

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Michelle Byrne wrote:

    I am not using a shared link to access the transcript. Just click on the transcript function on the software and then it attempts to create it but then the error message appears

    I'm assuming this is some transcription software that you're using? If this is anything like the other recent issues involving a transcription app/service, the link to the transcript is likely no longer valid. If that's the case, you would need to contact the company that is providing the transcript/transcription software and let them know you're having a problem.

    • Michelle Byrne's avatar
      Michelle Byrne
      New member | Level 2
      2 years ago

      I've done this. The software is dropbox

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Michelle Byrne, can you clarify the OS you're using, and give me a step-by-step process, please? 

         

        You mentioned you're using our website, right? 

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