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JackBill94's avatar
JackBill94
New member | Level 2
2 years ago
Solved

Trouble creating new folder in the root of my account, when using the app.

got drop box syncing on two different devices and its working fine. issue I'm having is that we can not create a new folder in the root of the drop box sync. the setting is turned on to allow thi...
Create
desktop
  • JackBill94's avatar
    JackBill94
    2 years ago

    this has fixed it self overnight so im assuming it was a dropbox update that caused it and has since fixed it.

JackBill94's avatar
JackBill94
New member | Level 2
2 years ago

Hi Megan,

 

im not sure how to check this sorry.

but it does work when trying to add the folder on the browser.

 

Thanks

Jack

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

You can check your account's plan in your account's settings under the plan tab if needed JackBill94 

 

When it comes to the issue with the desktop app, could you clarify if you're getting any particular errors? If so, we'd appreciate a screenshot too.

 

Also, what is your computer's OS version, and the version and status of the Dropbox desktop app as shown in your system tray? 

 

Did you install the app with admin privileges in the first place?

  • JackBill94's avatar
    JackBill94
    New member | Level 2
    2 years ago

    this has fixed it self overnight so im assuming it was a dropbox update that caused it and has since fixed it.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Glad to hear it's back up and running and thanks for keeping us in the loop too JackBill94 

       

      Let us know if anything else comes up!

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