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Firstoscartgrou's avatar
Firstoscartgrou
Helpful | Level 6
7 years ago
Solved

Unable to access Dropbox files from Affinity Photo

Unable to access Dropbox files from Affinity Photo i can see Dropbox from Affinity Photo but I can’t see any of my Dropbox files. Is this an Affinity photo newest update error or a Dropbox error? I...
Create
Mobile
Third Party Integrations
  • Firstoscartgrou's avatar
    Firstoscartgrou
    7 years ago

    This is from Affinity and getting to #3 fixed issue for me

    Could you please try/confirm the following:

    1) Open Files, can you access the Dropbox location and are your files available?
    2) Open Dropbox (app), can you see/access your files here?
    3) Log out of your Dropbox through the app, restart your iPad and then log back in and check again in Affinity
    4) Open Settings (app) and navigate to Privacy in the left hand menu, then Files and Folders. Turn off access for Affinity, restart your iPad then turn access back on and check again.
    5) Open Affinity, open a document from the Cloud and then press Locations in the top left. Press the three dot (...) menu to the top right of the word Browse and select Edit. Set Dropbox here from on to off, then restart the Affinity app and repeat the process to turn this location back on.
    Can you now access Dropbox through the app? Please do let me know!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hi there Firstoscartgrou, 

In order to ensure troubleshooting, could you please clairfy for me if you are able to access your files and folders directly from the Dropbox mobile app? 

Additionally, could you please send me a screenshot (without any personal info) of the error message so that I have a better visual understanding of what you're seeing?

Thanks in advance!

  • Firstoscartgrou's avatar
    Firstoscartgrou
    Helpful | Level 6
    7 years ago

    Within the Dropbox app I can see my files. 

    It is when trying to access them from within the Affinity Photo app that I get the error message. 

     

    How do I send you a screenshot? 

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thanks for the screenshot, Firstoscartgrou!

        Could you try toggling the option to preview your Dropbox account as a location off and on again? 

        Spoiler

        More specifically:

        • On the screen that you show on your screenshot, select Edit.
        • Toggle the option next to Dropbox off. 
        • Toggle it on again. 

        If that doesn't resolve the issue, could you try rebooting the device?

        Let me know how it goes!

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