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Firstoscartgrou's avatar
Firstoscartgrou
Helpful | Level 6
7 years ago
Solved

Unable to access Dropbox files from Affinity Photo

Unable to access Dropbox files from Affinity Photo i can see Dropbox from Affinity Photo but I can’t see any of my Dropbox files. Is this an Affinity photo newest update error or a Dropbox error? I...
Create
Mobile
Third Party Integrations
  • Firstoscartgrou's avatar
    Firstoscartgrou
    7 years ago

    This is from Affinity and getting to #3 fixed issue for me

    Could you please try/confirm the following:

    1) Open Files, can you access the Dropbox location and are your files available?
    2) Open Dropbox (app), can you see/access your files here?
    3) Log out of your Dropbox through the app, restart your iPad and then log back in and check again in Affinity
    4) Open Settings (app) and navigate to Privacy in the left hand menu, then Files and Folders. Turn off access for Affinity, restart your iPad then turn access back on and check again.
    5) Open Affinity, open a document from the Cloud and then press Locations in the top left. Press the three dot (...) menu to the top right of the word Browse and select Edit. Set Dropbox here from on to off, then restart the Affinity app and repeat the process to turn this location back on.
    Can you now access Dropbox through the app? Please do let me know!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for the screenshot, Firstoscartgrou!

Could you try toggling the option to preview your Dropbox account as a location off and on again? 

Spoiler

More specifically:

  • On the screen that you show on your screenshot, select Edit.
  • Toggle the option next to Dropbox off. 
  • Toggle it on again. 

If that doesn't resolve the issue, could you try rebooting the device?

Let me know how it goes!

Firstoscartgrou's avatar
Firstoscartgrou
Helpful | Level 6
7 years ago

I toggled the switch it didn’t change anything. 

 

Rebooting the device does not help. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for trying these out for me, Firstoscartgrou. 

    Hmm. :thinking: Could you try the following steps for me and see if they do the trick?

    1. Uninstall the mobile app. 
    2. Reboot the device. 
    3. Reinstall the mobile app. 

    You can also find more info on this here. 

    Let me know of any updates!

    • Firstoscartgrou's avatar
      Firstoscartgrou
      Helpful | Level 6
      7 years ago
      That did not resolve the issue, same error
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Sorry to hear that, Firstoscartgrou. 

        I'm afraid there's not much further I can suggest. However, I'd recommend contacting the third party app in question, as they may be able to provide some more info and ideas to tackle this. 

        In any case, let me know how it goes or if you have any other questions and I'll make sure to get back to you as soon as possible. Thanks!

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