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Tyndale's avatar
Tyndale
Explorer | Level 3
2 years ago

Unable to click "Share" when creating a File Request.

Hi...I'm a new DropBox user with an Essential plan but in the 1 month trial period.  When I create a File Request, I enter the Title and Description and then click Create.  DropBox allows me to Creat...
File requests
Share
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Tyndale - thanks for the additional information.

 

Could you maybe send us a screenshot of how the grayed out buttons look on your end so that we can have a visual too?

 

Also, when you say you input your corporate email address, is that the email address that's associated with your Dropbox account by any chance? 

Tyndale's avatar
Tyndale
Explorer | Level 3
2 years ago

Walter here is the screenshot when I put the recipient's gmail address in the field and you will see below that, the Share button is greyed out, it is not DARK (not blue as I previously incorrectly stated, I thought that button turned Blue, but it actually turns DARK when it allows you to depress/click on it), allowing me to click on and share and I have also provided a screen shot of what it looks like when I put my company address in the email field (which is the same email address that I have used to start my DropBox account) and you will see in this screenshot, the Share button is DARK, allowing me to click on the button and share.  

Below is the screenshot when I have entered my company email address, which is not a gmail.com address and the Share button is DARK and would allow me to click on it.

Walter, I also input another company email address for one of my co-workers, into the same field and you will see that it is also greyed out and does not turn DARK, so I have a feeling that any address (other than the one I used to open my DropBox account) will not work and the Share button would be greyed out. 

 

THANKS FOR YOUR HELP, BECAUSE I HAVE NO IDEA WHAT I AM DOING INCORRECTLY,  Tyndale 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshots and additional info, Tyndale.

     

    Have you tried this from a different browser or a private browsing/incognito window, to see if it helps?

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