Unable to comment on files through shared links

Hi CChesnutt, thanks for messaging the Community!

Just to be certain are you using shared links or files shared directly to another Dropbox account?

This will help me to assist further!

Hi CChesnutt ! In addition to Jay 's questions, what kind of file type are you trying to view in Dropbox?

Thanks,

Hannah

Hi CChesnutt! As a viewer, you should be able to comment on files. You'll need to be logged in in order to comment. As Hannah C mentioned, if you can share what file type you're using, that'll be helpful too. This works for PDFs and JPEGs! 

Thanks,

Alice

Hi Jay  Hannah C  , AliceDropbox  The files in the folder I have been given are .dotx files. When I try to view it on DropBox web, I get a dimmed/frosted image of the first page but can't scroll or zoom or comment or do anything with it. It will only open in Word as an untitled document. 

Could you attach a screenshot showing what you're describing, while hiding any personal info? Is this a shared link to a folder, or a shared folder on your account?

Hey CChesnutt - did you get the chance to see Jay's response yet? 

Walter thanks for the nudge. I hadn't seen it. 

Jay This is all that I see.  It is actually a 7pg document. I can't scroll or even leave a comment. This document is within our organization's DropBox, in a folder I have complete read/write access to. It is not from someone's account somewhere else.   

Hey CChesnutt, so just to confirm, if you click on the "add comment" option above the file, what happens?

Also, if you open the link from a different browser or a private browsing window, do you get a different behavior?

Hannah Clicking that above the file will only cause the comment window on the right to appear and disappear. I have sent the link to other colleagues on Mac and PC and a variety of browsers, and the result seems to be the same. To be clear, this isn't happening only on this file. It's happening on all of the documents in this folder, and updated versions of these files where they made some corrections for us to review. They are all similar files just different content based on the type of product.  

This is pretty strange, CChesnutt, because the bottom line is that if someone is signed in to their Dropbox account and opens a link, they should be able to comment on the files.

So, would it be possible to send you an email, so we can take a closer look into this?