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neillan6's avatar
neillan6
Explorer | Level 4
3 years ago
Solved

Unable to fix sync issue

I have 6 sync issues, but not being able to fix. If I clicked 'go to file', it will take me the default document folder in windows 11, not being able to identify these files.  These 6 sync issues are...
desktop
Error Messages
sync
  • Hannah's avatar
    Hannah
    3 years ago

    Can you download them from the website, then delete them from their location and then drag and drop them to their location through the Dropbox folder, to see if that helps?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey neillan6, thanks for reaching out to us today.

 

If you search your entire Dropbox folder, are you able to locate these files?

 

And if so, can you please move them out of the Dropbox folder and back in, to see if that helps?

 

If you can't find them in the Dropbox folder, are you able to find them in your account online?

 

Let me know and we'll go from there.

  • neillan6's avatar
    neillan6
    Explorer | Level 4
    3 years ago
    I located them online, not in local folder. What should I do next?
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Can you download them from the website, then delete them from their location and then drag and drop them to their location through the Dropbox folder, to see if that helps?

  • neillan6's avatar
    neillan6
    Explorer | Level 4
    3 years ago
    It worked 🙂

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