Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

VeronicaE's avatar
VeronicaE
Explorer | Level 3
3 years ago

Unable to generate link

For the last month every time I try to share any kind of file in my account I’m told “unable to generate link” and that I don’t have permission to create a link to the file. Audio, photos, text docs, it doesn’t matter. Everything I’m trying to share has been created by me so I know it’s not copyright-related. I’ve tried clearing caches, reuploading files, using the iOS app and using the desktop site across multiple devices and none have worked.
Share
Shared Links

16 Replies

Sort By
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    VeronicaE wrote:
    For the last month every time I try to share any kind of file in my account I’m told “unable to generate link” and that I don’t have permission to create a link to the file.

    Your ability to share may have been disabled by Dropbox. You'll need to contact Support.

    • VeronicaE's avatar
      VeronicaE
      Explorer | Level 3
      3 years ago

      When I attempt to contact support I'm directed to the chat bot and the forum and told that since I'm not a paid user that's the only help offered. Is there no way to have this addressed without paying for a subscription? 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi VeronicaE, I hope you’re doing well!

         

        From what you’ve described, it sounds like your Dropbox account’s links have been banned, like Rich suggested, as well. 

         

        If you want, I can open a support ticket for you, so that we can take a closer look. 

         

        Let me know if you’d like that.

      • winnwgomez's avatar
        winnwgomez
        New member | Level 2
        2 years ago

        Hi, i'm having the same problem now. unable to share a link for others to view/edit. Could you please assist? Thanks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!