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busyinla's avatar
busyinla
New member | Level 2
4 years ago
Solved

Unable to stop popup asking me to back up thumb drives

Whenever I plug in a USB thumb drive to my PC, Dropbox asks me if I want to back it up. I NEVER want to back it up.  The instructions I found said to go to my settings and select the BACKUP tab, which I so far have been unable to find.  The Settings tabs consist of General, Plan, Security, Notifications (which does not include this option), Connected Apps, Default Apps, and Branding. I am a Dropbox Basic customer and have been using Dropbox for many years, and I did not start having this problem until recently.  I have spent hours trying to solve this myself and I finally gave up. Please help!

desktop
Dropbox Basic
sync
  • Hannah's avatar
    Hannah
    4 years ago
    Hey busyinla, welcome to the Dropbox Community.

    The option to disable this pop-up, can be found in the Dropbox application preferences, not the online settings.

    You'll find the preferences after clicking on the Dropbox icon in your system tray.

    Let me know how it goes!

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  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi SteveRMann,

     

    Thanks for your feedback. I've passed it onto the appropriate team. For the time being, you can stay logged in on your device to prevent backup preference from being reset.

     

    Regards,

    Ben

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