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GarryWP's avatar
GarryWP
Helpful | Level 6
3 years ago
Solved

Upgrading Database

My Dropbox app has been 'Upgrading Database...' for a number of hours today with the result that my colleagues can't see or access new files that I have worked on today because my sync is not up-to-d...
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Error Messages
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  • GarryWP's avatar
    GarryWP
    3 years ago

    Great. Thank you.

GarryWP's avatar
GarryWP
Helpful | Level 6
3 years ago

I can see approx 500 folders with about 100 at any one time synced to my mac locally.

Syncing files normally only takes minutes when I boot up in the morning. I haven't seen this message before 'Upgrading Database'.

I can leave the machine on overnight to see if it resolves. Could it be indexing all files? As mentioned hasn't happened before.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey GarryWP, can you let us know if you're on a Dropbox Business team?

  • GarryWP's avatar
    GarryWP
    Helpful | Level 6
    3 years ago

    Hi Hannah,

     

    yes on a team of 11 (3 admins)

     

    Files are now up-to-date after leaving machine on overnight. I would like to know if 'Upgrading Database' is a new process as it was quite disruptive to workflow yesterday...and if there is a way to speed up the process or a way to manually 'Upgrade Database' at a more suitable time.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi GarryWP, it sounds like you might have undergone the new upgrade to the team space on your Dropbox Business team. 

       

      This is a one-off process, so it wouldn't be re-occurring again in the future. Currently, there isn't a method to speed up the process as you're asking.

      • GarryWP's avatar
        GarryWP
        Helpful | Level 6
        3 years ago

        Great. Thank you.

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