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Thibault26's avatar
Thibault26
Explorer | Level 4
1 year ago

"Upload couldn't be completed" error when uploading a .mov 46 GB file from the iOS app

i recorded a podcast on my iphone but when i try to upload it on the dropbox app so i have it on my pc to edit, i keep getting the same error saying the upload couldn't be completed and that the file...
Error Messages
iOS
Mobile
upload
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago

Are you keeping Dropbox open?

 

If not you may find it easier to connect the phone to the computer and let Dropbox sync that way. 

  • Thibault26's avatar
    Thibault26
    Explorer | Level 4
    1 year ago

    yes i am, and when i connect my phone to my pc via USB it doesn't show up in my files.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey Thibault26, are you able to open and play the video file on your phone as normal?

      • Thibault26's avatar
        Thibault26
        Explorer | Level 4
        1 year ago

        Yes, works completely fine.

        kind regards

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