Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ar1zona1's avatar
ar1zona1
Helpful | Level 5
2 years ago

Upload from external drive to web account stuck in queue

I'm trying to upload a large amount of files directly from an external drive thru a web browser.  I have tried both Edge and Chrome and both are acting the same.   It just sits there stating the ...
sync
upload
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting about this on the Community, ar1zona1!

 

Can you clarify what’s the total size of files you’re uploading at once via the Dropbox website? 

 

As for your desktop app, have you set the default for new files/folders to be online-only (via your app preferences)? I’d like to make sure that, after uploading to our website, the Dropbox app won’t sync them locally, which would affect your hard drive space.

 

Let me know.

ar1zona1's avatar
ar1zona1
Helpful | Level 5
2 years ago

Hi Nancy,

 

I have 8 different project folders to upload, each project ranges between 40gb and 80gb.

 

I tried this method for a small folder with files less than 100mb and only had it go once with a single excel file.

 

I'm aware of the desktop app setting, unfortunately I only have 30gb of space on my drive and windows will not even let me copy it to the dropbox folder.

 

Through our admin panel we do have it set to online only as the initial action.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the clarification, ar1zona1! At the moment, the Dropbox website has an upload limit of 50GB.

     

    If you wish to back up your external drive, without affecting your local hard drive space, may I suggest our external drive backup feature instead? Please take a look, and let me know if this is what you’d like to achieve.

    • ar1zona1's avatar
      ar1zona1
      Helpful | Level 5
      2 years ago

      Nancy I also tried smaller folder, less than the 50GB limit.  It still would not upload.

       

      I need the files in a team folder, it looks like the external drive backup feature puts them somewhere else.   Can they be moved into a team folder once uploaded with this method?

       

      Also, I was told dropbox backup isn't available for business accounts yet, did this change?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi ar1zona1, you're correct about the external drive backup feature, it is on a separate, private section of the site, and can't be added to team folders. 

         

        Dropbox Backup is available on Dropbox Business teams, although, as mentioned above, each backup is private to each user and files can't be shared from backups.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!