Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

IMightAsWellBashMyHeadIn's avatar
IMightAsWellBashMyHeadIn
Helpful | Level 5
3 years ago

Uploading in browser extremely slow @ 9Mb/minute

Uploading in browser extremely slow @ 9Mb/minute. The interface is slow also as if someone hobbled Dropbox on purpose with the updated look. Why is it that companies now think they can beta test on t...
sync
upload
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi IMightAsWellBashMyHeadIn, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Keep me updated with any progress!

IMightAsWellBashMyHeadIn's avatar
IMightAsWellBashMyHeadIn
Helpful | Level 5
3 years ago

Hi Jay,

 

I tried all that.

 

I've also tried rebooting the pc, rebooting the router. Nothing has helped.

 

It's still telling me it will take 3 hours+ to upload 1.5Gbs.

 

This only started after Dropbox updated the web portal.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there IMightAsWellBashMyHeadIn - sorry to jump in here and thanks for the additional information. 

     

    May I ask if this happens when uploading a single file or if you're uploading multiple files at once? 

     

    Do you get any different results if you do it in smaller batches perhaps? 

     

    If you still get stuck at some point during the upload process, please send us a screenshot so that we can have a visual too. 

    • IMightAsWellBashMyHeadIn's avatar
      IMightAsWellBashMyHeadIn
      Helpful | Level 5
      3 years ago

      Hey Walter,

      I’m only trying to upload a single file. It doesn’t get stuck, freeze or whatever. It’s just veeeeeeery slooooow. I had no issues until Dropbox updated their web interface last week.

      There’s another thread with the same issue.

       

      Edit: I just uploaded a 11.6Mb file from another device. It took over 3 minutes!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi from me as well, IMightAsWellBashMyHeadIn. 

         

        Can you please clarify what’s the default browser you’re using at the moment? 

         

        Can you check if there are any pending updates, clear its cache, and also disable any possible plugins?

         

        If that doesn’t make a difference either, please send me your browser version, and we’ll check this further.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!